Privacy Policy

This privacy policy sets out how The Storage Kings uses and protects any information that you give us when you use this website. The Storage Kings is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Storage Kings may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webmaster@thestoragekings.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sir Frank Whittle Business Centre, Great Central Way, Rugby, CV21 3XH

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

 
 

CART

The association with your shopping basket.

 
 

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

 
 

COMPARE

The items that you have in the Compare Products list.

 
 

CURRENCY

Your preferred currency

 
 

CUSTOMER

An encrypted version of your customer id with the store.

 
 

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

 
 

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

 
 

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

 
 

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

 
 

FRONTEND

You sesssion ID on the server.

 
 

GUEST-VIEW

Allows guests to edit their orders.

 
 

LAST_CATEGORY

The last category you visited.

 
 

LAST_PRODUCT

The most recent product you have viewed.

 
 

NEWMESSAGE

Indicates whether a new message has been received.

 
 

NO_CACHE

Indicates whether it is allowed to use cache.

 
 

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

 
 

POLL

The ID of any polls you have recently voted in.

 
 

POLLN

Information on what polls you have voted on.

 
 

RECENTLYCOMPARED

The items that you have recently compared.

 
 

STF

Information on products you have emailed to friends.

 
 

STORE

The store view or language you have selected.

 
 

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

 
 

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

 
 

WISHLIST

An encrypted list of products added to your Wishlist.

 
 

WISHLIST_CNT

The number of items in your Wishlist.

 
 

GOOGLE ANALYTICS

Provides statistics and basic analytical tools for search engine optimisation.

 
 

The Storage Kings is an online store name for Comtronics Ltd.

 

Comtronics Ltd.

Sir Frank Whittle Business Centre,

Great Central Way,

Rugby,

CV21 3XH

 

1. General

1.1. These Conditions shall supersede all earlier conditions of Comtronics Ltd.

1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a director of Comtronics Ltd.

2. Definitions

2.1. "Comtronics Ltd. " means Comtronics Ltd. of Unit 25, Sir Frank Whittle Business Park, Great Central Way, Rugby, Warwickshire, CV21 3XH.

2.2. "Customer" means the person, firm or company buying or agreeing to buy goods and services from Comtronics Ltd.

2.3. "Price Paid" means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price Paid is stated on the Order Confirmation.

2.4. "Order Confirmation" means the acknowledgement of the Customer´s order sent to the Customer by Comtronics Ltd.

2.5. "Product" means any computer components supplied to the Customer by Comtronics Ltd.

3. Prices and Ordering

3.1. Unless otherwise stated all prices are exclusive of value added tax, delivery, insurance and installation.

3.2. The price payable by the Customer will be the price current at the time of the order.

3.3. Reservation of Products does not constitute an order and is not binding on either party.

3.4. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

3.5. Errors and omissions are accepted. Images are for illustrative purposes only.

3.6. While we try and ensure all prices on our website are accurate, errors may occur. If we discover an error in the price of a Product ordered we will inform the Customer as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact the Customer we will treat the order as cancelled. If the Customer cancels and has already paid for the Product, he will receive a full refund.

3.7. If the pricing error is obvious and could have reasonably been recognised as a mis-pricing we will be under no obligation to provide the Product even after despatch.

4. Payment

4.1. Comtronics Ltd. currently process all payments via PayPal. Upon completing your order you will be redirected to PayPal to complete the required payment.

5. Delivery

5.1. Any delivery date stated is only a warranty by Comtronics Ltd. to use reasonable endeavours to effect delivery by that date. No liability will be accepted by Comtronics Ltd. for failure to meet a stated delivery date.

5.2. Products supplied by Comtronics Ltd. are delivered at the risk of Comtronics Ltd. Customers must make a claim for damage or loss of the goods in writing: - 

5.2.1. If a Product is damaged, within 72 hours of delivery; and

5.2.2. If a Product has been lost or is short, within 48 hours of delivery. No claim for loss or damage will be allowed if the Customer claims outside the above time limit.

5.3. If payment is made by credit or debit card, delivery will be made to the statement address of the cardholder.

6. Consumer Rights

6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid. You must inform Comtronics Ltd. in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk.

6.2. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of Comtronics Ltd. The customer must obtain a RMA number from Comtronics Ltd. and quote this when returning the goods. The customer will be credited with the current market price.

7. Guarantee

7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made under 5.2 above, then Comtronics Ltd. shall at its option repair or replace the Product free of charge for labour and materials.

7.2. The Customer should return the Product in its original packaging to Comtronics Ltd. at the address above. Prior authorisation must be obtained for any returns by contacting Comtronics Ltd. customer services and obtaining a RMA number, which must be quoted in any correspondence.

7.3. All Products other than DIY system build are sold as individual components. All returns must comprise of only the defective Product.

7.4. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.

7.5. This clause does not affect your statutory rights.

8. Limitation of Liability

8.1. Comtronics Ltd. accepts liability for any private property loss or damage, death or personal injury caused directly by the negligence or deliberate misconduct of Comtronics Ltd. or its employees. Except for death or personal injury, this liability shall be limited to the lesser of £250,000 or the Price Paid.

8.2. Comtronics Ltd. shall not be liable for any financial consequential indirect or other losses suffered by the Customer or any third party whether such loss arises in contract or tort or in any other way.

9. Uncontrollable Events and Delays

9.1. In case of delays caused by circumstances beyond the control of Comtronics Ltd. or its suppliers, Comtronics Ltd. shall have the right to either suspend delivery or to cancel the contract without liability.

9.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

10. Customers Obligations

10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.

10.2. Images are for illustration purposes only.

10.3. Specifications are correct as per manufacturer information.

10.4. You must provide reasonable courtesy information and co-operation to Comtronics Ltd.

11. Title and Risk

11.1. Until full payment has been received by Comtronics Ltd. for all Products whatsoever, supplied at any time by Comtronics Ltd. to the Customer: -

11.1.1. Property of the Products shall remain in Comtronics Ltd.;

11.1.2. The Customer shall store the Products in such a way that they can be readily identified as being the property of Comtronics Ltd. and at all times in accordance with Comtronics Ltd. recommendations;

11.1.3. subject to 11.1.4 and 11.1.5 below the Customer shall be at liberty in its own name (but not on behalf of or in the name of Comtronics Ltd.) to sell the Products in the ordinary course of business, on the basis that any proceeds of sale shall be the property of and be held on trust for Comtronics Ltd.;

11.1.4. Comtronics Ltd. may at any time suspend or revoke the Customers power of sale by notice in writing to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to Comtronics Ltd. or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer is dishonoured on presentation for payment;

11.1.5. the Customer´s power of sale will automatically determine if a Receiver is appointed over any of the assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;

11.1.6. Upon revocation of the power of sale under clauses 11.1.4 and 11.1.5 above the Customer shall place the Products at the disposal of Comtronics Ltd., who shall be entitled to enter upon any premises of the Customer for the purposes of removing the Products from the premises.

11.1.7. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest of other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

12. Marketing Emails

12.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are accepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.

13. Miscellaneous

13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.